Our Commitment to You – Our Customer

We genuinely care about the service you receive…

  • We will endeavour to explain the services that we provide. The true cost, benefits and consequences of any product or service you buy from us.

  • We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.

  • Your personal information will always be treated in the strictest confidence.

  • We will strive to make strong relationships with product and service providers to ensure they mirror our comment to you.

  • We aim to ensure that you are encouraged to purchase the right product or service to meet your short and longer term needs.

  • On occasions that we feel it is appropriate for us to charge a fee for our services we promise that it will be reasonable and justifiable.

  • We will always attempt to give you the best advice – even if it means losing the business to a competitor.

  • All of our staff will be professional and courteous to you – even if they are not directly involved in your business.

  • If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.

What others say about us

Mr Robinson is a well-mannered young man. His Knowledge and explanations of various insurance policies have always been clear and concise.

Davigdor Lodge Rest Home

I would advise any friends or family who need financial help to get in touch with you. Thanks for all your help.

Greg Hamon

I found Tina most helpful and very efficient. You’re lucky to have her!

Mrs S J Wheeler

I find the ladies on the phone extremely helpful. They should be congratulated on their level of service.

Lindsay Williams

We have found the service and the reassurance very satisfactory.

Toulson Jones Jewellers

I appreciate that Stuart didn’t try to sell me half a dozen other products. He came in, gave us a better price for our Health insurance and left. Such efficiency is important when you’re busy

Liquid Publications

Teresa Hastings deserves a special mention for her help, diligence and patience!

Mr B, Tunbridge Wells

Tina rang back when she said she would – very unusual these days – I get sick of chasing people.

I was impressed with Mr Swain’s knowledge and really felt he was working hard to get us the right deal.

I appreciate not having to do a lot of checking myself and for the whole process not to take too much of my time – Brief and business like

I thought Colin was excellent. He didn’t give me the hard sell. He was very good and gave me exactly what I wanted. Was a pleasure to do business with him.

Thank you for your focus and attention

Service excellent as usual

Amazing service – very nice man

Representative always courteous and no hard sell

Both Stuart and Tina have provided us with an excellent service

Thank your excellent team for all their good work in looking after our account

UK C.A.R.E.S

Thank you! – You are always business-like, to the point, friendly and timely

Domicile Design

Stuart always delivers the information and prices to us in an informal but professional manner, we cannot fault him in any way

Westgate Motors

Wonderful – a pleasure to deal with

K.Street

We have always found your service to be very efficient, offering the best plans for our business, with staff who are polite and easy to communicate with.

W J Arment & Son Ltd

We are very happy with the service provided

Mr & Mrs Jones

Extremely courteous and helpful. Has made the whole process very easy for myself and colleagues to comply with our obligations.

Mr Stringer of C H Goddard

Contact us today 0800 112 3255